A: The most common factors leading to delayed delivery are the following: Misspelt, incomplete or outdated address – when the couriers or Royal mail postman fails to deliver the package to an address which is difficult to find, a new delivery attempt will not be made unless the customer provides all the necessary details. Alternatively the postman may have attempted to deliver and usually they would leave a card, however in some instances a card wouldn’t be left, if the goods haven’t arrived in good time please contact us: sales@polaris-outdoor.co.uk